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Privacy Policy

Last updated July 20, 2026

This Privacy Policy describes how JotBot LLC ("we", "us", or "our") collects, uses, discloses, and protects your personal information when you use our website, call or text our phone number, or engage our services. By accessing our website at tryjot.io or contacting us, you consent to the practices described in this policy.

1. Information We Collect

1.1 Information you provide

  • Contact details: name, email address, phone number, company name, and job title when you call us, fill out a form, or email us.
  • Project information: details about your business, project requirements, timeline, budget, and any other information you share during calls, voicemails, emails, or consultations.
  • Communications: the content of your calls, voicemails, text messages, and emails to us.

1.2 Information collected automatically

  • Phone numbers: captured automatically when you call or text +1 (830) 443-6633, used for caller identification and routing.
  • Call recordings and transcripts: calls to and from our number are recorded and transcribed using AI-powered transcription services.
  • Usage data: IP address, browser type, pages visited, referring URLs, and timestamps when you visit our website. We use standard analytics tools that do not track you for advertising.
  • SMS message content: the content of text messages you send to and receive from our number.

1.3 Information from third parties

We may receive information about you from our service providers (e.g., Telnyx for telephony, Nous for CRM) in the course of delivering our services.

2. How We Use Your Information

We use your personal information to:

  • Identify you when you call and route your call to the appropriate person or service.
  • Provide, operate, and maintain our services, including AI intake, IVR routing, and callback scheduling.
  • Respond to your inquiries, provide support, and follow up on project requests.
  • Send you project updates, scheduling confirmations, and support messages via SMS, email, or phone.
  • Process and store call recordings and transcripts for quality assurance, accuracy, and project documentation.
  • Improve our services, website, and customer experience.
  • Comply with legal obligations, including 10DLC campaign registration and carrier requirements.
  • Detect, prevent, and address fraud, abuse, or violations of our Terms & Conditions.

3. Legal Basis for Processing (GDPR)

If you are in the European Economic Area or United Kingdom, we process your personal information based on:

  • Consent: you have consented to our collection and use of your information (e.g., calling our number, submitting a form).
  • Contractual necessity: processing is necessary to provide services under a project agreement.
  • Legitimate interests: we have a legitimate business interest in using your data to operate and improve our services.
  • Legal obligation: we are required to process your data to comply with legal or regulatory obligations.

4. How We Share Your Information

We do not sell your personal information. We share your information with the following categories of recipients:

  • Service providers: Telnyx (telephony and SMS), Nous (CRM), Deepgram (AI transcription), and cloud hosting providers. These providers process your data on our behalf under contractual obligations to protect it.
  • AI service providers: language model providers that process call transcripts and project details to generate summaries and intake records.
  • Legal authorities: if required by law, court order, or government regulation.
  • Business successors: in connection with a merger, acquisition, or sale of our assets.

5. Call Recording and AI Transcription

When you call our phone number or when we call you back, we record the conversation and transcribe it using AI. Recordings and transcripts are stored in our CRM system and may be reviewed by our team for project documentation, quality assurance, and follow-up accuracy. AI-generated transcripts may contain errors. You may request that we stop recording at any time during a call by asking the agent or IVR. Recordings are retained for the duration of our business relationship plus a reasonable period thereafter.

6. SMS Messaging

If you have called us, submitted a contact request through our website with SMS consent, or otherwise established a business relationship with us, we may send you text messages regarding your project, callbacks, scheduling, and support. Message frequency varies. Standard message and data rates may apply.

Opt-out

You can opt out of SMS messaging at any time by replying with any of the following keywords: STOP, UNSUBSCRIBE, CANCEL, END, or QUIT. Upon opting out, you will receive a confirmation message and no further SMS messages will be sent to you.

Opt-in

To resume receiving messages, reply with START, YES, or SUBSCRIBE. You will receive a confirmation message indicating you have been re-subscribed.

Help

For help, reply HELP or INFO, or email customers@tryjot.io.

Mobile privacy

Your mobile information will not be sold or shared with third parties for promotional or marketing purposes. We use your mobile number solely for project communications, support, and callbacks as described in this policy.

7. Data Retention

We retain your personal information as follows:

  • Call recordings and transcripts: retained for the duration of our business relationship plus 12 months.
  • CRM records (customers, contacts, projects, communications): retained for the duration of our business relationship plus 24 months.
  • SMS message logs: retained for 12 months.
  • Website analytics data: retained for 24 months.
  • Lead records (non-customers): retained for 12 months unless you request earlier deletion.

You may request deletion of your data at any time by emailing customers@tryjot.io. We will process your request within 30 days.

8. Your Rights

Depending on your jurisdiction, you may have the following rights:

  • Access: request a copy of the personal information we hold about you.
  • Rectification: request that we correct inaccurate or incomplete information.
  • Erasure: request that we delete your personal information.
  • Restriction: request that we limit our processing of your information.
  • Portability: receive your personal information in a structured, machine-readable format.
  • Objection: object to our processing of your information based on legitimate interests.
  • Withdrawal of consent: withdraw your consent to processing at any time (e.g., opt out of SMS).
  • Opt out of recording: request that we do not record your calls.

To exercise any of these rights, email customers@tryjot.io. We will respond within 30 days. If you are in the EEA or UK, you also have the right to lodge a complaint with your local data protection authority.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence, including the United States. We take reasonable measures to ensure that such transfers comply with applicable data protection laws, including standard contractual clauses where required.

10. Security

We implement reasonable technical and organizational security measures to protect your personal information, including encrypted connections (TLS) for data in transit, access controls, and regular security reviews. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

11. Children's Privacy

Our services are not directed to individuals under 18, and we do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us at customers@tryjot.io and we will delete it promptly.

12. Cookies

Our website uses minimal cookies for analytics and functionality. We do not use cookies for targeted advertising. You can control cookies through your browser settings. Disabling cookies may affect some features of our website.

13. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to review the privacy policies of any third-party sites you visit.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will post the updated version on this page and update the "Last updated" date at the top. If we make material changes, we will notify you by email or SMS. Your continued use of our services after changes are posted constitutes acceptance of the updated policy.

15. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us: